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| How do I navigate a Virtual Tour ? | |||
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Most Ipix images will automatically pan when
fully loaded. However, it's more fun to use your mouse or keyboard. See our Navigation Page
for more details. |
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| I can't view any Virtual Tours | |||
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PC Users |
For the best results, we recommend you upgrade your browser to at least Internet Explorer 4.01, Netscape 4.05 (or more recent versions) on Windows 95, 98, 2000, XP or NT4. You can download the latest version of Internet Explorer from Microsoft. | ||
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Mac Users |
For the best results, we recommend you upgrade
your browser to at least Microsoft Internet Explorer 4.5 on MAC OS 8.5-9.
You can download the latest version of Netscape from
Netscape. |
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| I still can't view any Virtual Tours | |||
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Please ensure
that your browser's java functionality is turned on and working properly:
If you are using Windows 95, 98, or NT, XP, open Internet Explorer and
click on Tools -Internet Options - Advanced. Scroll down the list to
"Microsoft VM" area and click on the Check box for the "Java console
enabled". This may require computer restart to take effect.
You
can download Java from
Sun Micro Systems. |
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| When I clicked on a Virtual Tour, the page said "Document Done," but I can't see the image. | |||
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Internet screens are sent in "packets" that are
transmitted and arrive separately. Since Full 360-degree images may be
larger than other screen content, it often takes 20-40 seconds to download
an entire image, depending on the modem speed and Internet traffic at that
time. Please allow enough time to download the whole image and let it
decompress before trying to navigate within it. |
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| I clicked on a thumbnail of a Virtual Tour but nothing happened. | |||
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Some browsers and operating systems require you
to double-click instead of single-click. Try double-clicking on the image
and see if this makes it work. |
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| On my Macintosh, when I first downloaded a Virtual Tour, the screen went blank and my system seemed to lock. | |||
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You probably don't have enough memory allocated
to the application. This is particularly true in the case of Macintosh
computers using the Netscape browser. Simply raise the memory allocation for
Netscape to at least 9MB (or more) and you should be able to view Full
360-degree images. |
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| I'm still having problems viewing iPIX immersive images. Can you help me? | |||
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If you can't find the answer to your question
above, or if you have comments or suggestions, please
or contact iPIX tech support directly at
technical_support@ipix.com |
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